Flexxible
Making EUC work for you.
Founded in 2008, Flexxible is a global leader in simplifying hybrid workspace management. Their innovative solutions leverage automation, monitoring, and robust support to streamline support and management of all workspaces, for organizations of all sizes.
Flexxible provides comprehensive device management and hands-free support task automations, enhancing productivity and reducing support times. Our proven return on investment model ensures tangible efficiency gains and cost savings for organizations embracing the future of work.
A rapid IT Service transformation that positively impacts all users in the entire organizations, with Flexxible:
19% of incidents are solved with self-healing before the user perceives anything wrong
57% of incidents can be solved by L1, within the first 5 minutes
65% of diagnosis time eliminated from support
74% of support and operations tasks can be automated
78% reduction in incident resolution time
Benefits of Flexxible
Reduce overall Service incidents
The implementation of self-service helpdesk using our Custom Operations feature provides a significant reduction in potential incidents, providing a preventative guard against user dissatisfaction.
Improved Perception of IT services received
By reducing downtime, decreasing incidents generated and capitalising on the resultant increase in productivity, IT departments can improve the businesses perception of IT while also freeing up more time for key employees to spend driving value from IT investments.
Improved User Experience
Analyzing user experience with Flexxible and UXI allows us to identify potential service deficiencies, such as generating specific pre-alerts for the dissatisfaction of sensitive or critical user groups.
Reduce downtime due to incidents
Significant reductions in diagnosis time, incident resolution time, and the overall occurrence of incidents directly result in a reduction in user unavailability.
Increase productivity and efficiency
Figure from Remedy indicate that, on average, users are impacted by some type of incident for 225 hours per year. With Flexxible, this time can be reduced by up to 78% allowing more productive hours across end users.
Key Features
Self healing
Detects and autonomously resolves incidents, reducing reliance on user or helpdesk intervention, with an average auto-remediation of 19%.
User Experience
Assesses User experience and provides valuable insights into areas that require improvement.
Monitoring
Offers predefines or easily customizable monitoring options, covering technical, security, application, inventory and location parameters.
Application Inventory
Tracks installed applications, their usage, and facilitates automatic uninstallation based on usage patterns.
Automation
Significantly reduces resolution time by up to 78%, enabling the helpdesk to resolve up to 70% of incidents at L1.
Security Updates
Ensures security updates are applied even on computers outside the corporate network, allowing seamless policy enforcement.
Automatic Inventory Management
Maintains an up-to-date online inventory linked to equipment locations, streamlining management processes.
Service Crisis
Enables rapid response to cybersecurity crises related to the workplace or application deployment, ensuring a swift resolution.
Sustainability
Monitors equipment and printing consumption, measures CO2 emissions, and facilitates the application of eco-friendly policies.
Why Partner with Flexxible?
By becoming a Flexxible Partner, you can:
Take advantage of industry leading automation, support and management tools to benefit your customers and end users.
Deliver up to 70% savings on support and operations by utilising auto-remediation and self-service.
Employ the Flexxible Odin platform to unify support, monitoring, remote management, digital experience management, and automation.
Analyse, manage and provide support to every device in your estate, physical or virtual, giving full observability to your IT teams through a single UI.
Benefit from a generous partner programme including incentive opportunities, events and joint marketing plans to grow revenue, together.
Channel Partners
Are you interested in providing Flexxible to your customers?
Get in touch and become a partner today.
End Users
Are you a company interested in Flexxible?
Talk to our team now!